Warmline Inc

The mission of Warmline, Inc., is to provide mental health consumers with a non-crisis support line that is staffed by people who "have been there."  These trained peer counselors will listen and provide emotional support in a caring, non-judgmental manner.  They will help with problem solving and refer callers to additional resources when appropriate.  Warmline, Inc. will therefore support and promote the process of recovery, empowerment, hope, and healing to people with mental health challenges.

What we are all about...

Individuals with mental health challenges who are in the mood to talk, need help solving a problem, or want resource information are welcome to call.  Our callers decide the topic of the conversation.  All support calls are kept confidential, and Warmline, Inc. does NOT have caller ID.

Who will answer?

Trained and experienced Telephone Peer Counselors who are individuals with mental health conditions and are in a good place in their recovery are ready to listen and provide support.

How long can I talk?

Calls are limited to 15 minutes so that everybody who would like to talk has an opportunity to talk with a Telephone Peer Counselor.  Calls are limited to 2 per evening.  We request that callers wait at least one hour between calls.

What will happen when I call?

A trained Telephone Peer Counselor will answer the phone: "Good evening, Warmline, this is (their name).  How may I help you?"  Then it's your turn.  During the start of the call, you will be asked for your first name, and if you have called before.  If you don't want to share your name, you don't need to.

What if I can't get through?

Please be patient!  There are two Telephone Peer Counselors answering the phone each night that we are open.  If both lines happen to be busy, you will hear a message asking you to call back.

What is the Warmline support number?

Callers seeking support can talk with us at: (414) 777-4729.  We are open every evening (except Tuesdays and Thursdays) from 7pm to 11pm, CST.