United Way of Northwest Connecticut, Inc.

When Help is Needed, 211 Answers the Call

What is 211? 

211 began as Infoline in 1976 as a public/private partnership of United Way and the State of Connecticut. By the mid-eighties, Infoline gained national recognition as a model system. In 1999, 211 replaced Infoline’s 800 number and became the first state to use 211 statewide.

• 211 is a free, confidential information and referral service that connects people to essential health and human services 24 hours a day, seven days a week online and over the phone. 


• One call connects callers with the appropriate resources they need in their community.


• Calls are answered by trained professionals, 24 hours a day, 7 days a week.


• Translation services are available in many languages.

211 offers resources for the following concerns: 

• Food insecurity


• Mental Health


• Housing


• Substance Use


• Youth, Children & Families, Older Adults


• Transportation


• Utility Assistance


• Veterans


• Crisis


• Basic Needs


• Legal Assistance


• Re-Entry


• Kinship

Your gift will make a difference.

The demand for 211 has increased 300% since 2019. At a moment when financial hardship is rising and fear is very real in our communities, it's important to know that you are not alone. Be the reason that someone gets the they need today. Your gift, through Give Local, makes sure that when your neighbors need help, 211 will answer the call.